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Wednesday, June 21, 2017

Why the heck does it take so long for a package to arrive...?


On June 2, I ordered yet another Pittsburgh Penguins t-shirt. I received an email on June 10th that it had been shipped with an estimated arrival date of June 13th. I originally thought the 12th, but I might have mis-read the email hoping for a gift actually on my birthday. :0)

I finally received my t-shirt on Monday June 19th--seventeen days after I ordered it, six days after it was originally supposed to have arrived.

(I just got the shirt, not the mug.)


Why????

No reason that I can understand except I realize it's a low priority package. I get that. Had they charged me TWO more measly dollars, they could have put it in a priority mail envelope at a US post office and I could have gotten it in about three days. How happy of a camper would I have been???

Instead, the company I bought the t-shirt from is using some sort of combination of shipping--USPS and DHL--I imagine to get much cheaper rates. I've experienced that before on something else I bought, but packages then take a meandering route to where they're supposed to go.

If they'd correctly identified the day of delivery, I wouldn't be quite as upset, but when my package sits twenty miles down the road for three days for no apparent reason, I have a problem. It's seriously ridiculous that a package coming from Denver took nine days to be delivered.

I get making a profit on the item, but charge appropriate shipping and get a product into the hands of the consumer even if all the shipping funds are used up. I doubt I will ever order something from this company again.

Has anyone had similar frustrations?


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Jen FitzGerald
Thanks for stopping by one of my little corners of the world wide web. So, a little about me...My husband and I have been married for twenty years and we have three adult children although our youngest is still in high school. We've lived in Texas for fifteen years and for the rest of the story, click here.
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Jen's Glossary of Terms

  • DH = my husband
  • my Brown Eyed Girl = my oldest daughter
  • DD = my Darling Daughter (the younger one)
  • Sonshine or Marching Band Boy = my son
  • NT = the North Texas chapter of RWA
  • RWA = Romance Writers of America